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Delete Your Account

We're sorry to see you go. Here's how to request deletion of your account and data.
How to Request Account Deletion

To request deletion of your Binapani account and associated personal data, please send an email to:

support@binapani.com

Please include the following in your email:

  • Subject line: Account Deletion Request
  • The username or email address associated with your account
  • The Binapani product(s) you use (e.g. Kyros, Aspra, Academy)
Data Covered by Deletion Requests

The exact deletion scope depends on the Binapani products you use and any applicable retention obligations. In Kyros, signed-in users can initiate deletion under Settings → Account → Delete account. That action deletes the shared Binapani sign-in account and associated active Kyros server records; information held by other Binapani products may require a separate deletion request. Contact us before deleting your account if you need to confirm which other services and records are affected.

  • Shared Binapani sign-in credentials and associated account profile records
  • Other product data (such as conversation or translation history), where covered by the specific deletion request or product process
  • Kyros schedules, actions and settings on active Kyros servers when Kyros account deletion completes

Server-side deletion does not automatically remove files held only on your device. Uninstalling the app may remove app-local data, but device or cloud backups can retain copies; manage those using your device and backup settings.

Processing Time

We will process your deletion request within 30 days of receiving it. We will confirm the outcome of the request, including any information retained for permitted reasons or any other product-specific steps required.

If you have any questions, please contact us at support@binapani.com.